Returns & Refunds

Last updated: October 30, 2026

14-Day Return Requests

Customers may request a return within 14 calendar days after delivery by emailing nexpodofficial17@gmail.com with their order number and reason for the return. We will review the request and provide return authorization and instructions. This policy does not limit rights available under applicable consumer-protection laws.

Eligibility

For change-of-mind returns, products must be unused, complete, and in their original packaging. Opened or used in-ear headphones may be excluded from change-of-mind returns for hygiene reasons where permitted by law. Defective, damaged, or incorrect items are reviewed separately in accordance with applicable law.

Authorized Return Address

After contacting NEXPOD and receiving return authorization, send your return to:

NEXPOD — Returns Department
2935 White Knight Blvd
Indianapolis, IN 46229
United States

Important: Please email us and obtain return instructions before mailing your package. Include your order number with the return. NEXPOD is not responsible for returns mailed without proper identification or to an incorrect address, except as otherwise required by law.

Return Shipping Costs

Customers generally pay return postage for approved change-of-mind returns unless we agree otherwise or applicable law provides otherwise. If you receive a defective, damaged, or incorrect product, contact us to arrange an appropriate remedy.

Refunds

After receiving and reviewing your eligible return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing times may vary by financial institution. Any lawful deductions will be explained.